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We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to our address.
Mainland UK delivery is free on all orders over £50. A standard £5.50 charge will be added at checkout for orders under this amount. Orders are usually dispatched within 2-3 working days depending on stock availability, however you will be notified accordingly via email. Please note that our site currently does not calculate additional charges for deliveries outside of UK Mainland. Please contact us for more information. If you place an order we will contact you to settle additional costs.
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund minus postage costs unless we are at fault. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
When an order is placed with us we reserve the right to cancel an order if for some reason an item is unavailable when we come to despatch it (stock error/damage or other) or due to a pricing mistake which we simply can not honour. Your contract with us starts when you order is delivered/collected.
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially and effectively.
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